download

=FAQ - Downloading Files like Word Documents and PowerPoint files﻿﻿=

How do I troubleshoot a download/upload problem with a file like a Word doc or PowerPoint?
Be sure that your computer has been setup to properly run with Blackboard by running the "Check Browser" on the Blackboard login page.

Oftentimes a file will not download due to security settings in //Internet Explorer//. If this is the case, you may want to try another browser like Firefox 2.0.x or 3.0.x

Another possibility is that you have a special character in the name of the file you're attempting to upload. Your files should contain no special characters (!@#$%&*) in their names.

===When I download files like a Word doc or PowerPoint from Blackboard, I get a yellow bar that pops up in Internet Explorer. Every time I try to download a file I get redirected to My Blackboard page. How Can I prevent this from occurring?=== When users install some of the recent updates for windows XP it activates different security settings in Internet Explorer. One of those settings is to block downloads automatically. When this is on, you will see the "yellow bar" when you try to download a file in Blackboard. When you click on the yellow bar and allow a download, the system boots you out to the MyBlackboard page before you can go back and download the file.

//To get around this//, when you have IE open go to Tools->Internet Options and click on the Security Tab. Then click the Custom Level button. Scroll down the list of settings until you get to the Downloads section. There you can Enable "Automatic Prompting for File Downloads" and also enable "File Downloads". This will get rid of the "yellow bar" issue. IE will now prompt you with the Open or Save screen whenever you click on any File to Download.

Also, you could try another browser like Firefox.